Terms of service

OVERVIEW
Welcome to Crowné. The terms "we", "us" and "our" refer to Crown Lingerie SIA. Crowné operates this website and online store, including all related information, content, features, tools, products and services (the "Services").

Our store is powered by Shopify, which enables us to provide the Services to you.

By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree, you may not use our Services.

SECTION 1 - ACCESS AND ACCOUNT
You must be at least the age of majority in your country of residence to use our Services.

You agree to provide accurate, current and complete information when making a purchase and to keep your account details up to date. You are responsible for maintaining the confidentiality of your account and for all activities under it.

SECTION 2 - PRODUCTS
We strive to display our products as accurately as possible. However, colors and appearance may vary depending on your device settings.

All product descriptions and prices are subject to change without notice. We reserve the right to limit quantities or discontinue products at any time.

SECTION 3 - ORDERS
By placing an order, you make an offer to purchase a product. We reserve the right to accept or decline any order.

Orders are confirmed only after payment is received and processed.

You may cancel your order before it has been dispatched by contacting us at info@crowne.lv.

Returns and refunds are handled in accordance with our Return & Refund Policy [LINK].

Products are intended for personal use only and not for resale.

SECTION 4 - PRICES AND PAYMENT
All prices are displayed in EUR and include applicable VAT unless stated otherwise.

Shipping costs and any additional fees will be clearly displayed at checkout.

We reserve the right to change prices at any time.

Payments are securely processed via third-party providers. By providing payment information, you confirm that you are authorized to use the selected payment method.

SECTION 5 - SHIPPING AND DELIVERY
Delivery times are estimates and may vary depending on location and external factors.

We are not responsible for delays caused by carriers, customs, or circumstances beyond our control.

Risk of loss passes to you upon delivery.

SECTION 6 - INTELLECTUAL PROPERTY
All content on this website, including images, branding, text and design, is the property of Crowné or its licensors and is protected by applicable intellectual property laws.

You may not use, reproduce or distribute any content without our written permission.

SECTION 7 - THIRD-PARTY SERVICES
We may provide access to third-party tools or links. We are not responsible for their content or operation and use of such services is at your own risk.

SECTION 8 - PRIVACY
Your personal data is processed in accordance with our Privacy Policy [LINK].

Our store is hosted on Shopify, which may process your data as part of providing the Services.

SECTION 9 - FEEDBACK
If you submit feedback, reviews or suggestions, you grant us the right to use them for business purposes without compensation.

SECTION 10 - ERRORS AND INACCURACIES
We reserve the right to correct any errors, inaccuracies or omissions and to update information or cancel orders if necessary.

SECTION 11 - PROHIBITED USE
You may not use the Services for unlawful purposes or violate any applicable laws, including intellectual property rights or data protection regulations.

SECTION 12 - TERMINATION
We may suspend or terminate access to our Services if you violate these Terms.

SECTION 13 - DISCLAIMER OF WARRANTIES
The Services and products are provided "as is" without warranties of any kind, except where required by law.

SECTION 14 - LIMITATION OF LIABILITY
To the maximum extent permitted by law, Crowné shall not be liable for indirect or consequential damages arising from the use of our Services or products.

SECTION 15 - GOVERNING LAW
These Terms are governed by the laws of the Republic of Latvia. Any disputes shall be resolved in accordance with Latvian law.

SECTION 16 - CHANGES TO TERMS
We may update these Terms at any time. Changes will be posted on this page and take effect immediately upon publication.

SECTION 17 - CONTACT INFORMATION
If you have any questions about these Terms, please contact us:

Crown Lingerie SIA
Registration number: 40203689448
Address: Kurpnieku iela 8, Mārupe, LV-2167, Latvia
Email: info@crowne.lv